FAQ
FAQs
ORDERING
- What methods of payment do you accept?
We accept Paypal, Visa, Master, Maestro, JCB, Americanexpress, Dinersclub, Discover
- Can I modify or cancel my order?
We want you to receive your package ASAP. In turn, we process orders as quickly as possible. For this reason we cannot guarantee any changes to your order once it has been submitted. If you need to change or cancel your order, please contact us and we will make every attempt to honor your request. Order cancellation is not guaranteed.
- When will I be charged?
Credit cards and Paypal are charged at the time of order placement.
- Where can I enter a promo code?
You enter the code on the checkout page, not in the cart. Simply enter your promotional code when prompted during the checkout process. Promotional codes may have some exclusions so please check the terms and conditons for the promotion. Promo codes cannot be applied towards previous orders, therefore we do not offer price adjustments. - *** Please note: You can only use one promo code at a time.***
- How can I check the status of my order?
Simply select “Track yours Orders” from the menu. There, you can find the order number!
Also note that with every order, we send an order confirmation email and ship confirmation email, which is sent to the same email used to make the purchase. Be sure to check all inboxes as it can make its way to junk/spam folder. Still cant find it? email us at service@euens.com
JEWELRY
- Can I be notified when an item is restocked?
If an item you are interested in is out of stock, on the page of the item, there is an option that reads "NOTFIY ME WHEN AVAILABLE". Plase sign up for restock notices. If the item gets restocked you will be one of the first to know!
- Do you use real gemstones?
We strive to source the highest quality, authentic gemstones to make your piece of euens Jewelry as meaningful as it is beautiful. As a result, all of our healing gemstones come in variations of color, pattern, and texture. We consider that these variations are what make your piece of jewelry that little bit extra special and unique—a reflection of you.
- How do I care for my jewelry?
Storing Your Jewelry - When you are not wearing euens Jewelry, it should be stored in an airtight plastic bag. This will prevent tarnishing and scratching.
While Wearing Your Jewelry - Exposure to water, lotions, body oils, cosmetics, perfumes, excessive heat and humidity and cleaning agents may cause discoloration and affect the finish of the jewelry.
How to Clean Your Jewelry - After much research, we have found that polishing papers work best to restore luster to our sterling silver pieces. Sterling silver pieces can be cleaned best with our polishing paper. Gold plated jewelry cannot be cleaned.
- Where is the product made?
Our Products are hand-crafted in India, Thailand, China and the USA.
We partner with talented artisans from rich jewelry making traditions in India, Thailand and China to create our cast jewelry pieces. We are proud of our partnerships with these factories, where the people who make Satya Jewelry earn a fair living wage and are employed under safe working conditions.
Assembly - euens Jewelry is hand crafted. 80% of jewelry is assembled/finished in USA.
SHIPPING
- Domestic Shipping
We charge $7.99USD as shipping fee for all orders.
All orders are processed within 1-3 business days from the time order is received. Orders are processed Monday-Friday, excluding major holidays. Shipping time is applied after the order has been processed. All Next Day Air orders must be submitted be by 11am EST to be dispatched same day.
All orders are shipped via USPS, DHL, UBI or other delivery agency.
Estimated arrival time:
About 5-15 business days
- International Shipping
We charge $7.99USD as shipping fee for all orders.
All orders are processed within 1-3 business days from the time order is received. Orders are processed Monday-Friday, excluding major holidays. Shipping time is applied after the order has been processed.
We ship Worldwide! All orders are shipped via USPS, DHL, UBI or other delivery agency.
All international orders are subject to additional shipping charges based on the end country's taxes, tariffs and duties. These fees are not associated with euens and are to be paid by the recipient upon delivery.
Estimated arrival time:
About 7-20 business days
POSSIBLE DELAYS
When the parcel reaches the destination country, it may be subject to customs delays due to standard clearance procedures of the receiving country. This is beyond the control of euens and any original shipping time estimates.
REFUSED SHIPMENTS
If you refuse a shipment from euens, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to us.
GIFTS
If the order is a gift, the cost of the item will still be included on the customs form. To prevent penalty by law we are required by customs authorities to declare the value of all parcels.
- About your shop
Each masterpiece from euens is meant to resonate deeply with the wearer - a true connection to the heart that empowers them on their personal journey.
Whether you are drawn to healing stones or ancient symbols, we are confident that what you are drawn to is what your soul is searching for. We invite you to discover what resonates within you, as euens carefully selects each item and each symbol. Their beauty is not only external, but also unique because of the meanings and symbols they contain.
euens is looking forward to working with you on a journey of timeless jewelry that will ignite your creative inspiration and your inner emotions.